All products sold at Nutra-estore.my will have a 10 days return policy!
Returned product must be in its original condition and original packing and not abused. Buyer must inform us at firstname.lastname@example.org within the 10 days period as of the INVOICE DATE of the product before returning the product.
Nutra-estore.my will confirm with the buyer for the returning arrangement and buyer must ship the product back to Nutra-estore.my Malaysia address at his/her own cost (if the defects result of buyer). Buyer will take full responsibility of the product damage/lost of the during the return shipment back to Nutra-estore.my, thus is advice to use insured registered shipping. Buyer must ship and return the product to Nutra-estore.my within 7 days after receiving the return confirmation.
After receiving the product return, Nutra-estore.my shall examine the defective product in accordance to the feedback. If the defect described is found valid, Nutra-estore.my or the respective authorized party will deliver a replacement. However, if Nutra-estore.my is not able to provide a replacement of the returned product for any reason, Nutra-estore.my will refund the recipient by instructing the credit card's bank, issuing cheque to the recipient or arranging for directly bank-in to respective bank account as applicable.
Restocking Fees: Unless the product is defective or the return is a direct result of a Nutra-estore.my error, a restocking fee of 15% may be charged.